Shipping Policies
Shipping Policy
Thank you for shopping with Elite Pet Collection! We are committed to providing you with the best possible shopping experience. Please take a moment to review our shipping policy.
Processing Time
- All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Times
- Standard Shipping: Your order will typically be delivered within 16 business days after processing.
Order Tracking
- Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping Destinations
- We currently ship to all over the USA. If you are located outside these regions and wish to place an order, please contact us at ElitePetCollection@gmail.com
Customs, Duties, and Taxes
- Elite Pet Collection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Delays
- Please note that shipping times are estimated and not guaranteed. Factors such as holidays, weather conditions, or carrier delays may affect delivery times. We appreciate your understanding and patience in these cases.
Lost or Damaged Packages
- Elite Pet Collection is not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns and Exchanges
- For information regarding returns and exchanges, please visit our Return Policy page.
Contact Us
- If you have any questions or concerns regarding your order, please don’t hesitate to contact us at ElitePetCollection@gmail.com We are here to assist you.